Pastoral Resources

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

Bobby and I went through some old questionnaires about customer requirements for languages, then we compiled a new one and sent it out to a few dozen people we knew.

Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

If you make the customer a promise... make sure you deliver it.

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

Bargain... anything a customer thinks a store is losing money on.

If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

A satisfied customer is the best business strategy of all.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

People will buy anything that is 'one to a customer.'

There is one other business where the customer is always wrong and that's the media.

New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.