Pastoral Resources

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

When you stop talking, you've lost your customer. When you turn your back, you've lost her.

A satisfied customer is the best business strategy of all.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

People will buy anything that is 'one to a customer.'

There is one other business where the customer is always wrong and that's the media.

Ages when custom is unsettled are necessarily ages of prophecy. The moralist cannot teach what is revealed; he must reveal what can be taught. He has to seek insight rather than to preach.

New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

Individual and national rights to wealth rest on the basis of civil and international law, or at least of custom that has the force of law.

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

Our multiaccess approach will make the life of the customer simpler.

The despotism of custom is everywhere the standing hindrance to human advancement.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

The way of the world is to make laws, but follow custom.

Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base.

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.