Pastoral Resources

The golden rule for every business man is this: 'Put yourself in your customer's place.'

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

Our multiaccess approach will make the life of the customer simpler.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base.

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.

Courteous treatment will make a customer a walking advertisement.

The well-satisfied customer will bring the repeat sale that counts.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

I'd just like to be treated like a regular customer.

As far as the customer is concerned, the interface is the product.

And our size: The company this year is going to be close to $50 billion, so if that's the case and you can continue to grow that fast, I would rather put my energies to solving customer problems and growing our business than worrying about integrating and laying people off.

Pager companies are very much looking to provide new services to help them regain some of their customer base.

Our customer base is not necessarily a leader, an early adopter.

Our new attitude is how can we put you in front of our customer.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

There are a lot of people who touch the customer.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.